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Refund Policy

Last Updated: February 2, 2025

Coaching Sessions - No Returns or Refunds

    All one-on-one coaching sessions are final and non-refundable. Once a session is booked, it cannot be refunded. This policy ensures that our professional coach’s time is reserved exclusively for you.

    If you experience technical difficulties or have an emergency that prevents you from attending, please email us via the contact form as soon as possible. While we do not offer refunds, we will do our best to accommodate reasonable rescheduling requests at our sole discretion.

    Courses - 7-Day Return Policy

    We want you to be satisfied with your purchase. If you are not completely happy with a course, you may request a refund within 7 days of purchase, provided that:

    • You have not completed more than 20% of the course content.
    • You have not downloaded or saved course materials.
    • You submit a refund request within 7 days of purchase, including your order number and reason for the refund.

    To request a refund, please email us via the contact form with your order details. If your request meets the refund criteria, we will process your refund within 5-7 business days to your original payment method.

    Contact

    For further information on the Transcend Poker Coaching return policy, feel free to send us an email via our contact form.